Many merchants offer both a website and a mobile app. Both lead to the same purchases, but not with the same level of convenience or the same advantages. Choosing based on usage, while maintaining a consistent account across both, allows you to enjoy the best of each without making life complicated.
App or website, which to choose
The advantages of the app
The app is fast, keeps your session open, and handles notifications and order tracking well. It sometimes offers deals reserved for its users. For those who order frequently from the same site, it simplifies daily life, provided you are willing to give up some storage space and grant permissions on your phone.
The advantages of the website
The site opens without installation, on any screen, and often displays more information at a glance. It avoids cluttering your phone and multiplying permissions. For a one-time purchase on a site you won't visit again, using the browser remains the simplest option.
A consistent account everywhere
The same account on all screens
Orders, addresses, and payment methods are synchronized via your account help and management space, regardless of the device. A shopping cart started on mobile can thus be found on a computer. Use the same account everywhere rather than creating one per device, otherwise, you risk scattering your data.
Adjusting your notifications
An app can quickly become chatty. Keep useful notifications, like order tracking and delivery alerts, and turn off purely commercial reminders. A setting adjusted once, upon installation, prevents you from uninstalling the app out of annoyance while retaining what makes order tracking convenient.
Security and reliability
Buying securely on mobile
On a phone, install the app from the official store, be wary of links received via message, and avoid paying on an unprotected public Wi-Fi. These reflexes are as valid as they are on a computer. A well-managed mobile purchase is as secure as a website purchase, with added vigilance against phishing.
An app bug
App crashing, order blocked, broken display: report these incidents to support, along with your phone model and the app version. In the meantime, the website often helps to finalize an urgent purchase. An app update fixes most of these issues.
Going further
Asking a question in the right place
For a question that is not a bug but a doubt (compatibility, availability, timing), the contact page remains the right channel, whether on the app or the site. A bug should be reported to support, while a question should be sent via contact; mixing them up wastes everyone's time.
Managing your subscription from the app
A subscription can be managed just as well from the app as from the site: plan, pause, cancellation. Simply check that the action is properly saved on both sides, as a change made on mobile should be reflected on the web account. In case of doubt, the email confirmation is proof.